IT Helpdesk with German

Company information

BSH Home Appliances Group

Location

Warsaw

Organization introduction

BSH Hausgeräte GmbH is the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide. With a portfolio of 14 brands, BSH covers a wide range of consumer needs. Alongside the Global Brands Bosch and Siemens  as well as Gaggenau and Neff, the portfolio comprises the Local Heroes Thermador, Balay, Coldex, Constructa, Pitsos, Profilo, Ufesa and Zelmer, as well as the Label Brands Junker and Viva. 

Founded in 1967 as a joint venture of Robert Bosch GmbH (Stuttgart) and Siemens AG (Munich), BSH has belonged exclusively to the Bosch Group since January 2015. Over its almost 50-year history, the company has grown from a German exporter into the world's  second-largest home appliance manufacturer. With more than 56,000 employees, BSH increased its revenue in 2015 to around 12.6 billion euros. BSH has some 40 factories worldwide and produces the entire range of modern home appliances. This ranges from cookers, ovens and extractor hoods, dishwashers, washing machines, dryers, fridges and freezers to small appliances  such as vacuum cleaners, coffee machines, kettles, irons and hairdryers. 

The consumer is at the center of all of the BSH's developments. Improving the consumer's quality of life is what determines the company's activities. With the individual needs of local consumers in mind, the company develops home appliances that are characterized by intelligent design, user-friendliness and energy efficiency. Time and again, BSH sets new standards with technologies such as "Home Connect," the world's first solution to allow connected home appliances from more than one brand to be controlled with a single app. 

In 2016, the independent Top Employers Institute awarded the coveted international "Top Employer Europe" title to BSH for the fourth time in a row. We were also certified as Top Employer Asia Pacific and Top Employer USA.


Job information

Business area

IT / TECHNOLOGY

Profession

Technical Service Desk Agent Level 1

Location

Łódź

Job title

IT Helpdesk with German


Team / organisation unit description


Tasks and activities

  • Support for our internal users within operations, accessibility and usability of IT systems (software and hardware)
  • Dealing with phone/email/web requests from IT infrastructure users within the whole company (ca. 20.000 people from 40 different countries)
  • Independent work and participation in resolving reported problems and issues
  • Helping internal employees with utilization of IT tools with the wide scope of advancement

Requirements

Language 1:

German

Level

Professional


Language 2:

English

Level

Intermediate


Qualification:

Secondary education in progress


Experience in this profession

not required


Additional requirements (certifications, special knowledge, software etc.)

  • Competent with SM Windows and MS Office package
  • Ability to work as a team member
  • High communication skills
  • Experience in the Support Center environment as a asset

What we offer

  • Daily contact with international environment using all possessed competences, particularly practicing foreign languages
  • Building and development of IT skills, daily work in a global team (across the continents)
  • Attractive salary and benefit package (medical care, group life insurance, Benefit card, additional internal perks also)
  • Full start traning (6 weeks) with additional buildup of IT competences focusing on strengthening the soft skills as well as technical ones connected with external certification
  • Teamwork in the matured organization with high developed qualifications and with good atmosphere, where the common goals are set to be achieved

Additional information

Normal

No

Fresh graduate

Full-time

No

None

Permanent employee for indefinite time


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