Customer Service Specialists with English and German/ French/Dutch

Company information

Kimberly-Clark Regional Business Service Hub

Location

Kraków

Overall score:

0


Organization introduction

For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®. From our new Regional Business Services Hub, Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa.

In Krakow, we offer the spirit of a start-up with the resources of a $18 billion multinational FMCG company. Our new and flexible workspaces will enable you to think differently with diverse teams and work collaboratively with 43,000 talented colleagues in the region and around the world to reimagine iconic brands and create new brands and solutions.

If original thinking and a passion to build something new inspires you, come unleash your power at Kimberly-Clark. Home to original brands and original thinkers.


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Representative

Location

Kraków

Job title

Customer Service Specialists with English and German/ French/Dutch


Team / organisation unit description

Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland

Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.

From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.


Tasks and activities

Duties and Responsibilities:

  • To proactively manage a customer portfolio, capture and process orders, manage changes and achieve delivery on-time-in-full by supporting: Planning (with Rollovers/Product Allocation/ Out of Stocks) and coordinating different stakeholders such as Deployment, Credit Control and Logistics, in order to minimize customer complaints. 
  • To resolve enquiries, delivery queries and raise invoice adjustments, liaising with interested parties and communicating both progress and outcome a well as to support the Product Management Team on the investigation of Quality Complaints by managing sample shipping, compiling information and with the translation of feedback letters.
  • To support Logistics with; customer deliveries by confirming bookings through Customer Portals, liaising with hailers to solve delivery delays and queries, providing PODs and creating Shipping and Pro-forma invoices; and with KCP cost savings by combining backorders and increasing ordered volumes to full truck & pallet loads.
  • To support Sales and Marketing by: managing sample request, Keys, Spare Part Orders, NCO creations and corrections and free Dispenser contracts processing; supporting Dispenser Installations; applying Manual Promotions  and Price Changes; performing translations; providing sales representatives with details of customer orders and make them aware of any problems likely to affect customer relationships such as delivery failure reports, out of stock code information;  creating and maintaining customer records in SAP , providing customers with relevant information such as product information, environmental & timber registration information, FSC Information-Ecolabel, compliance letters and packaging waste reports.
  • To develop and maintain effective working relationships with customers in order to facilitate business growth & retention.
  • To drive KPI results through reporting and analysis in order to recommend and coordinate continuous improvement opportunities to exceed set targets and to follow business and internal control procedures including end of the month business tasks
  • To support cross-functional process improvements by applying lean tools (SPS/Kaizen) and escalating through issue logs (Pricing/Logistics/SFDC) in order to maximize business results
  • To create and maintain system and process set ups with third suppliers (OCR / EDI).

Requirements

  • 1-2 Years’ experience in a customer face role
  • Team player, also able to use own initiative
  • Be able to work with multiple deadlines/tasks
  • Excellent problem solving skills
  • Excellent telephone manner
  • Excellent time managements skills, sense of urgency, able to separate urgent and important
  • Adaptable/responsive to change
  • Proactive/can-do attitude
  • Excellent communication (written & verbal), interpersonal and presentation skills will be essential.
  • Enthusiastic, resilient and able to manage pressured situations
  • Fluent in English  and other European languages (Spanish, German, Italian, French, Danish, Swedish, Czech or Polish)

What we offer

  • Competitive salary and attractive performance related bonus
  • Office located in the heart of Krakow
  • Standard benefit package  


Additional information

Normal

Junior team member

Full-time

Permanent employee for indefinite time


Additional information

A fantastic opportunity has arisen to join the Kimberly Clark Professional Customer Service Team as Customer Service Specialist.

You will be the main point of contact for Customers within the region, for all ordering activities, enquiry/query management to resolution, across the entire Order to Delivery (OTD) process. Additionally you will be responsible for maintaining order data within our SAP R/3 System and supporting marketing and sales with the management of tasks.

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