Customer Service Representative with foreign languages

Company information

Amway

Location

Krakow

Overall score:

10

Organization introduction

Amway is one of the leading family-owned consumer goods companies worldwide, selling more than 400 high quality products in the categories beauty, wellness and home care exclusively through independent distributors to the end consumer. The company was founded in 1959 in Ada, United States and operates in more than 100 countries and territories generating a revenue of 11,8 billion USD in 2013.

Amway’s top-selling brands are Nutrilite™ vitamin, mineral and dietary supplements, Artistry™ skincare and color cosmetics, and eSpring™ water treatment systems. With presences in 28 European countries since starting in the UK in 1973, Amway Europe spans in the meantime from Portugal in the West over to Turkey in the East and from Scandinavia in the North down to Greece in the South.

Amway’s European headquarters with 270 employees from 33 different countries are located near Munich, Germany, and a shared Service Centre for finance, IT and marketing communications was established in Krakow, Poland. In total, we employ around 1,200 people across Europe – in our offices and Experience Centers. With so many locations in so many places, diversity defines Amway’s global outlook – in Europe and around the world and is key to maintaining our creativity and innovation. At Amway, our corporate identity is built around being a strong and sustainable business with an unwavering commitment to developing our people, contribution to society, and protecting the environment. Helping people live better lives and generating long-term value are central to the way we do business.


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Representative

Location

Kraków

Job title

Customer Service Representative with foreign languages


Team / organisation unit description


Tasks and activities

  • Managing customers’ business needs over the phone
  • Processing customers’ requests and updating data in the computer systems
  • Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions
  • Generating innovative ideas and solutions that will improve customers satisfaction
  • Contributing to projects in various departments outside of regular responsibilities
  • Assisting other team members to leverage and develop their capabilities

Requirements

Language 1:

English

Level

Advanced


Language 2:

German

Level

Advanced


Language 3:

Spanish

Level

Advanced


Language 4:

Portuguese

Level

Advanced


Language 5:

Dutch

Level

Advanced


Language 6:

Croatian

Level

Advanced


Language 7:

Slovenian

Level

Advanced


Language 8:

Czech

Level

Advanced


Language 9:

Slovak

Level

Advanced


Language 10:

Romanian

Level

Advanced


Language 11:

Bulgarian

Level

Advanced


Language 12:

Dutch

Level

Advanced


Language 13:

French

Level

Advanced


Language 14:

Hungarian

Level

Advanced


Qualification:

Secondary education in progress


Experience in this profession

not required


Additional requirements (certifications, special knowledge, software etc.)

  • Enthusiastic, communicative people that are willing to support our customers
  • With excellent knowledge of English and other European language
  • Not afraid of facing new challenges or opportunities
  • With enthusiastic approach to team work and focus on internal and external customers
  • Knowledge of MS Office applications, especially Excel and PowerPoint is needed
  • First working experience will be a huge asset for us

What we offer

  • Supportive international team environment
  • Attractive salary
  • Benefit package including Sodexo package, private medical care, and life insurance
  • Numerous integration events

Additional information

Normal

Fresh graduate

Full-time

No

None

Permanent employee for indefinite time