Customer Care Centre Specialist Denmark

Company information

Schneider Electric

Location

Warszawa

Overall score:

0

Organization introduction

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software. In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency. We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.


Job information

Business area

Profession

Location

Warsaw

Job title

Customer Care Centre Specialist Denmark


Team / organisation unit description


Tasks and activities

  • Be responsible for handling purchase order requisitions in SAP system interface,
  • Proactively interact with customer regarding orders management. Support the initiative to promote online ordering,
  • Provide 1st level general pre-sales and post-sales support via phone and email; assure proper escalation to the 1st level technical support if needed. Scope includes product price & availability, product selection and/or information, product warranty and policy information, product substitution, answer question on catalogue knowledge, support on on-line self service tools (Customer Care Centre phone App, EDI, WEB customer tickets portal, etc.),
  • Actively modify/update/create customer database,
  • Proactively search and learn about new products, technologies and applications.

Requirements

Language 1:

English

Level

Intermediate


Language 2:

Danish

Level

Advanced


Qualification:

Secondary education in progress


Experience in this profession

0-1 years


Additional requirements (certifications, special knowledge, software etc.)

  • Fluent Danish and good English skills,
  • Bachelor’s Degree,
  • Relevant experience in customer support or logistics,
  • Service and team oriented attitude,
  • Ability to learn quickly and general interest in learning technical concepts,
  • Knowledge and previous experience of MS Office package + SAP, CRM or Salesforce would be an asset, same as knowledge about Schneider Electric products

What we offer

  • Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being)
  • Work in a diverse and supportive team of professionals
  • Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
  • Special training tailored to your needs and career goals
  • Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
  • No formal dress code - we welcome people as they are and perceive diversity as value for the company
  • Opportunity to develop based on clear career paths, to grow through experience and exposure
  • Possibility to use foreign languages and to collaborate with cross-region teams

Additional information

Normal

Fresh graduate

No

Permanent employee for indefinite time