Country Ambassador with Italian

Company information

Conduent

Location

Łódź

Overall score:

0

Organization introduction

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Representative

Location

Łódź

Job title

Country Ambassador with Italian


Team / organisation unit description


Tasks and activities

  • Performs a weekly issue log with nominated Michelin counterparts. Manages escalations received from their local business unit and manage until resolution.
  • Shares best practices amongst the Country Ambassador team in order to help process improvement/standardization across Michelin units.
  • Makes an analysis of non-quality escalations received by the business unit and documents the root cause to avoid repetition of the issue.
  • Coaches junior agents to ensure the learning curve is reduced and the team has solid standard process knowledge.
  • Prepare stats and issue log to follow up with the client and determine areas of improvement, action items and timelines.
  • Be the main point of escalation for Client Business Users.
  • Performance Reviews receive and provide feedback from/to the team, review weekly objectives achievements, Holiday’s coordination, etc…
  • Ensure all processes documentation is up to date in case of any change.
  • Define processes with the client.

Requirements

Language 1:

English

Level

Intermediate


Language 2:

Italian

Level

Professional


Qualification:

Secondary education in progress


Experience in this profession

1-3 years


Additional requirements (certifications, special knowledge, software etc.)

  • Bachelor degree in business, ideally specializing in Finance & Accounting.
  • Knowledge of the English language.
  • Fluent German (C1)
  • Team management experience.
  • Experience in Customer management.
  • Experience in Customer Service.
  • Excellent Communication skills.

What we offer

  • Work in a people-oriented team with dynamic colleagues and leaders.
  • Competitive salary based on employment contract.
  • Private healthcare.
  • Family support.

Additional information

Normal

Yes

Fresh graduate

Full-time

No

None

Permanent employee for indefinite time


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