Collection Specialist with German and English

Company information

Conduent

Location

Łódź

Overall score:

0

Organization introduction

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Representative

Location

Łódź

Job title

Collection Specialist with German and English


Team / organisation unit description


Tasks and activities

  • Responsible for the analysis, reconciliation, and collection of a large portfolio of Customer Accounts with the objective of reducing and minimizing past due balances.
  • Make outbound contacts with end customer contacts to ensure timely payment of invoices.
  • Collect detailed information regarding disputed billings or invoice errors and forward to appropriate internal colleagues for timely review and adjustment.
  • Regularly communicate and coordinate with Account Managers to proactively resolve past due issues.
  • Notify management on collection problems, prepare and submit concession and write off requests for review and approvals.
  • Perform administrative support functions and special projects as needed.

Requirements

Language 1:

English

Level

Intermediate


Language 2:

German

Level

Professional


Qualification:

Secondary education in progress


Experience in this profession

1-3 years


Additional requirements (certifications, special knowledge, software etc.)

  • Business Administration or Finance Degree.
  • Very good knowledge of German language (min. C1)
  • Knowledge of the English language.
  • Minimum of 2 years collection management experience in international markets.
  • Excellent written and oral communication skills.
  • Time management and organizational skills.
  • Interpersonal communication skills.
  • Enthusiastic & positive minded.

What we offer

  • Work in a people-oriented team with dynamic colleagues and leaders.
  • Competitive salary based on employment contract.
  • Private healthcare.
  • Family support.

Additional information

Normal

Yes

Fresh graduate

Full-time

No

None

Permanent employee for indefinite time


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