HSBC is one of the world’s largest banking and financial services organisations. We serve around 46 million customers. We operate through a model of Global Business Services, which align to the Groups key businesses. This model enables us to partner with the global business leads, translating Business Target Operating Models into operational action through a blend of operational expertise and subject matter knowledge. This network of Global Business Services aims at providing best-in-class customer service and continued cost efficiency by the consolidation of work, optimally leveraging global scale, world-class practices in production management, process standardisation and professional expertise. Global Business Services drives cost reduction and financial performance targets globally for each business service and enables the HSBC Group in a comprehensive outlook of global operational performance, effective resolution to issues, translating to best-in-class service for its customers.