Our main goal has been to achieve an enhanced reputation of the industry and to spread the word that “an SSC is a cool place to work at”. This portal operates based on the latest Web 2.0 technology and on a social network principle about sharing, rating, commenting and contributing.
2016 was a turning point for the portal, when it truly became a one-stop shop for the industry. We have started our recruitment activities for shared service centers in Poland with a unique end-to-end recruitment process that involves video interviews for the next generation job seekers. This way, besides finding information regarding companies, professions, events and more, one can easily find and apply for a job through the SSC Heroes portal. With the launch of the first online community for the Polish sector our main goal is to achieve an enhanced reputation of the industry and to spread the word that “an SSC is a cool place to work” (and not a boring rat race). We aim to achieve this by operating this portal based on the latest Web 2.0 technology and on a social network principle about sharing, rating, commenting and contributing. We have CEE-regional ambitions and SSC Heroes Poland is our second market in the region (after SSC Heroes Hungary).
The fundamental goals of our portal are the following:
This way we hope to attract thousands of online readers in Poland from the industry which will make this website a valuable asset in our online advertising portfolio.
You might come across the term Shared Service Center (SSC) more and more often. The establishment of SSC’s has become common practice in the last two decades for multinational corpotations. It basically means that an organization centralizes and consolidates different activities into one service-unit that supplies the other business units (internal customers) and several times external customers as well with a number of specialised services mostly based on a Service Level Agreements (SLA).
The most common services in SSCs are the followings:
There are several advantages of establishing shared services out of which two are commonly referred to as being the key drivers: cost reduction which comes from labour arbitrage and resource consolidation and efficiency increase which comes from standardisation of processes and systems. Hereby let us quote a couple of sentences from the world’s largest knowledge based on (Wikipedia) which explains the logic behind these arguments very well:
“There are two arguments for sharing services. The ‘less of a common resource' argument and the ‘efficiency through industrialization' argument. The former is ‘obvious': if you have fewer managers, IT systems, buildings etc; if you use less of some resource, it will reduce costs. The second argument is ‘efficiency through industrialization’. This argument assumes that efficiencies follow from specialization and standardization – resulting in the creation of ‘front' and ‘back' offices. The typical method is to simplify, standardize and then centralize, using an IT 'solution' as the means.”
XYZ Inc. operates in 120 countries all around the world. It used to have separate Finance and Accounting Departments for each of its separate business units or countries. At one point it decides to establish a Shared Service Center in a country, where high-quality human resources are available at a lower cost and centralize the finance and accounting activity in one service unit.
This service unit – called a Shared Service Center – will carry out finance and accounting activities for all of the global business units, however it will do it from one location in a cost-efficient, consolidated and standard way.
The SSC business model has proven to be highly effective for a number of reasons. First of all, due to the single-location model SSC’s require more moderate technological investments than establishing and operating multiple units. These units require less office space and human resources needs can be up to 40% lower than in decentralized models.
SSC IN POLAND
The shared services industry (also known as business services, global process outsourcing, or sometimes "Centres of Excellence") has been continuously growing in Poland for more than 10 years now and the latest research studies (ABSL, ASPIRE, PAIZ) also show that the trend will continue in the coming years as well. SSCs are generating thousands of new job opportunities for highly-skilled professionals and is contributed significantly to the development of the Polish economy.
Even Poland's Minister of Development Mateusz Morawiecki had this to say about the sector: "We have built a good shared-services industry in Poland. We would now like to build on this strength and expand this industry to cities that have advantages as well but have not been very active in this sector so far. To achieve this we will create a better infrastructure and offer more incentives for companies from countries such as Germany, France, the United States and the UK, which are particularly active in shared services."
There are a lot of opportunities to improve the image of this industry, raise awareness and share information amongst young professionals and university students, who are the key target group as potential employees for the industry.
The SSC sector has been a huge success story in the Polish market. As of 2016 there are approx 380 companies present in Poland operating shared services centres. The industry employs over 200,000 people and forecasts steady 20% growth in the coming 3-5 years. It provides excellent career opportunities for higher-education graduates speaking multiple languages. Initial salaries in the SSC sector are amongst the highest in the country and these companies provide excellent job opportunities (and job benefits) for the Y-generation instead of leaving the country for a more attractive job in Western-Europe.